About Us

At True Touch, we’re more than a transportation company — we’re a reliable partner for people who just need a little help getting from place to place.

We started this business with a simple goal: to offer rides that feel safe, personal, and supportive. Not everyone has someone they can call when they need to get to an appointment, run errands, or go see family — and that’s where we come in.

Whether you're going to the doctor, the store, or just getting out for the day, we’re here to help you get there comfortably and with care.

Who We Serve

We proudly serve both Medicaid and private-pay clients across the Richmond and surrounding areas. Our services are designed for people from all walks of life who may need extra support — no matter the reason.

We provide rides for:

  • Medical appointments (check-ups, dialysis, therapy, etc.)

  • Errands (grocery store, pharmacy, post office, etc.)

  • Personal and social trips (church, family visits, senior centers)

  • Long-distance healthcare visits

  • Individuals with walkers, wheelchairs, or mobility needs

  • Adults recovering from surgery or illness

  • Riders who travel with companion animals or support pets

  • Anyone without access to a safe or reliable ride

If you need help getting somewhere and want a ride you can feel good about, we're here for you.

Why We Exist

We started True Touch because we saw a real need — not just for transportation, but for kind, reliable support. Too often, people feel like an afterthought when they ask for help getting around. We wanted to create something better.

We believe every person deserves to feel seen and cared for — whether it’s a regular doctor’s visit or a ride to see family.

Special Support

We welcome support animals, caregivers, and companions on rides. Just let us know ahead of time so we can plan the best experience for everyone. We also offer flexibility for families arranging transportation on behalf of loved ones.

Our Promise

  • We arrive on time and communicate clearly

  • We treat every rider with patience and care

  • We keep our vehicles clean, safe, and comfortable

  • We go the extra mile when someone needs it

  • We show up like someone you can count on — every time

Because at True Touch, you’re not just getting a ride — you’re getting real support from people who care.

Want to Learn More?

Have questions about our services? Fill out the form below if you'd like more information, and a member of our team will be in touch shortly. Whether you're exploring ride options for yourself or someone else, we're here to help you every step of the way!